Customer outreach: how to extend product lifetimes

© auremar, image #170875847, 2017, source: Fotolia.com

Information

Impacts:
General Energy Materials
Sector:
Cross-cutting
Investment cost:
Low cost
Cost:
Low cost
Size of company:
Micro (less than 10)

Two key factors determine a product's lifetime: the way it is designed and built, and whether consumers choose to properly maintain (repair) or to replace it.

Manufacturers are in control of the first factor and can very much influence the second by providing detailed descriptions and guidelines on how to use and maintain the product efficiently to extend product life. This is already a widespread practice for a number of high-value durable products, such as vehicle and building components (i.e. windows, doors), as well some more common products like shoes and clothing.

Although several 'green' product classifications are well known to customers, such as eco-labels and energy efficiency scales, these do not provide direct information on how customers can extend product life or use the product more efficiently. More information, such as servicing regimes, cleaning instructions, and storage best-practices, can easily be provided as packaging inserts or online. 

A system to rate durability could also include criteria about whether or not consumers receive adequate information on the average lifetime of the product (i.e. the technical lifetime of the product under regular conditions). For example, the Austrian standard demands that the average lifetime for white goods (refrigerators, washing machines, etc.) must be at least 10 years, and 5 years for brown goods (TV sets, radios, videos, etc.).

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