Commission supports people working through digital platforms

Submitted by Imogen Allan on 04 March 2021

The Commission has launched the first-stage consultation of European social partners on how to improve the working conditions for people working through digital labour platforms.


Platform work is developing rapidly in the EU across a growing number of business sectors. It can offer increased flexibility, job opportunities and additional revenue, including for people who might find it more difficult to enter the traditional labour market. However, certain types of platform work are also associated with precarious working conditions, reflected in a lack of transparency and predictability of contractual arrangements, health and safety challenges, and insufficient access to social protection. Additional challenges related to platform work include its cross-border dimension and the issue of algorithmic management.

The COVID-19 crisis has accelerated the digital transformation and the expansion of platform business models in the EU market. Some platforms have played an important role in ensuring access to services in the midst of lockdowns. At the same time, the sanitary crisis further highlighted the vulnerable situation of people working in areas such as the platform economy, both in terms of exposure to health and safety risks, as well as limited access to social protection and benefits.

These developments and the cross-border nature of digital platforms have further highlighted the need for an EU initiative to improve the working conditions of people working through platforms.

The purpose of this first-stage consultation of social partners is to invite the European social partners to share their views on the need for and direction of possible EU action to improve working conditions in platform work. The consultation will be open for at least six weeks.

Margrethe Vestager, Executive Vice President for ‘A Europe Fit for the Digital Age’, said: “The digital age opens up great opportunities for businesses, consumers and citizens. Platforms can help people to find new jobs and explore new business ideas. At the same time, we must ensure that our European values are well integrated in the digital economy. We need to make sure that these new forms of work remain sustainable and fair.”

Nicolas Schmit, Commissioner for Jobs and Social Rights, said: “In the midst of the digital transition, we cannot lose sight of the basic principles of our European social model. We should make the most of the job-creating potential that comes with digital labour platforms, while ensuring dignity, respect and protection for the people that work through them. Social partners' views on this will be key in finding a balanced initiative for platform work in the EU.”

Find out more about working conditions and platform work here.

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